Submitting Tickets via the Inaccess Unity Support Portal

Last Modified on 2023-05-10 19:41:33 +0200

Please make sure you are able to login before attempting to submit a ticket. See Logging in to the Inaccess Unity Support Portal for more information.

Customers who wish to submit tickets via the Inaccess Unity Support Portal should follow these instructions:

  1. Click on the Login link on the upper right corner from anywhere in the Support Portal:

  2. Enter your credentials and click Login:

  3. Logged in users will now be able to Submit a Ticket from the top navigation as well as the action cards:

  4. This will launch the Submit a ticket page – note that the Requester field is already filled in

  5. Click Add CC to access a multiselect list of contacts from the same organization who will be CC’ed in the Support ticket

  6. Fill in the following fields:

    1. Type* specify the ticket type:

      • Issue - to report a bug or issue

      • Request - for assistance with account management, updates, etc.

      • Feature Request - to suggest an enhancement.

    2. Number of plants affected*:

      • N/A

      • Single

      • Multiple

      • All

    3. Reporting or revenue impacting - check if the ticket will impact reporting requirements or revenue generation

    4. Reference link - provide a link to the relevant application screen to help reduce response times.

    5. Subject* - fill as accurately and as succinctly possible

    6. Description* - describe the issue or request as accurately as possible. Users have access to formatting tools such as text color and highlights. They may also add code snippets, images or links.

    7. Attachment - click on the link to provide additional screenshots or files that can help with ticket handling. ALL file types are accepted

  7. Once the form is complete, click Submit.

*Required field.

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